Spotlight on…Ben Smith!

img_2260We’ve asked the owner of Marvel Sewer and Drain to answer some questions so our customers can get to know him better. We hope this gives you even more reason to love this guy!


Q: How long have you been in the sewer and drain cleaning industry?

A: I have been in the business for 8 years and have loved every minute. I started with another local company and learned the ropes quickly.

Q: What made you decide to start your own company?

A: To be honest, it just started happening. I got a few jobs of my own from friends of friends, and the next thing you know, I had random people calling me and I started my company. It wasn’t something I really wanted to do at first, but once the ball started rolling I just fell in love!

Q: Why did you choose the name Marvel?

A: When my first customer called, I set up the appointment for the next morning and thought to myself, ‘I need a name!’ I sat at my computer making an invoice, trying to think up a name. As I sat there, my dog was begging to go on his walk, so after 2 hours I decided to name the company after my dog, Marvel. Where all this gets fun is that Marvel is named after the comic books. I LOVE the Marvel universe and enjoy the movies, comics and games. Really anything Marvel!

Q: What is the most surprising thing you’ve learned since starting Marvel?

A: I tell you, I never knew how much work it would be! My drain cleaning skills are just a fraction of what I have to do to keep the wheels of Marvel Sewer and Drain turning.

Q: What’s the craziest thing you’ve experienced while on the job?

A: It’s not something I have pulled out of drain, it’s actually some of the stories my customers have shared with me! I love the things I learn about my customers. I never thought I would have more interesting conversations being a sewer and drain cleaner than when I was a bartender. Everyday I am lucky enough to engage in great conversations and learn more about the people in our community.

Q: What do you like to do in your free time?

A: Well, my wife would be the first to tell you I am a hobby jumper! The hobby that has stuck with me the most is board gaming. I game with a group of friends every Tuesday evening. Other than that, I enjoy some TV shows and spending time with my family.

Q: How would you describe yourself, in 3 words?

A: Social, confident, beautiful. Yup, I said it.

Q: What’s the last book you read?

A: I don’t read many books, but I listen to a lot on audio! The one I am listening to now is The Customer Rules: The 39 Essential Rules for Delivering Sensational Service. I love to better myself!

PipePatch: No-Dig Pipe Repair

Why let people dig up your yard to repair the sewer?

We have a better strategy.

We don’t dig up your yard

♦ We don’t disrupt your life with a big mess

♦ We create a pipe stronger than the original

We use a new product called:

PipePatch: No Dig Pipe Repair

Marvel is the only licensed PipePatch residential vendor in the Twin Cities.   


Are you putting ‘flushable wipes” into your toilet? It may cost you big $$

This article explains why these create such a huge problem on your own sewer line and your community’s.  It is so bad, they may be banned in the future.

The article says: Disposable wipes are about 30 to 45 percent plastic and don’t break down the same way as toilet paper in the waste water system.  They collect in pipes and valves and in pumps, and turn into a concrete-hard substance that requires that the entire system be torn apart.

We suggest you put all wipes at your house in the trash.



Are your drains ready for an extra five people in your kitchen?

Are your drains ready
for an extra five people in your kitchen, cooking a big holiday meal?

Should your guests put meat drippings in the garbage disposal? Can the dishwasher handle an extra three loads a day?

This year, let’s make sure…

We offer a 50% discount for clearing additional drains during the same visit.

Call today to book your appointment: 763.445.9005

We are a locally owned family business providing honest, professional service.
Serving the north/northeast suburbs and N.E. Minneapolis

We grow because our wonderful clients recommend us. So we appreciate it when you Like Us and Follow Us on Facebook and when you Share Our Posts on your page.

Happy Holidays, from our family to yours.
Ben and Emily Smith